Author “Shanley” on Medium:
What about when we reward acts of heroism — recovering from severe outages, working unreasonable hours, emerging triumphant from a death march? When such acts of heroism are very visible and rewarded, do we end up with a situation where people are incentivized to manifest the very conditions of catastrophe that allow them to be heroes? At what point are we actually incentivized to create unrealistic deadlines, work at an unsustainable cadence, even cause production issues?